Objective Software Technical Support

Objective Software is committed to keeping our customers happy. We provide fast and efficient e-mail support to all of our clients. Our support personnel are also happy to answer any pre-sales technical questions you may have about our products or services.

When searching for an answer or problem resolution, try our online support resources first. If you cannot find what you are looking for, please contact support, below.

Online Documentation

Frequently Asked Questions

+ EventMaster General Questions

+ MessageMaster General Questions

+ Installation

+ EventMaster Server

+ MessageMaster Server

+ MessageMaster Database

+ MessageMaster Subscription and Notification

+ Error Messages

+ How To

+ Objective Software General Questions

Contact Support

If your question was not answered in the online resources above, please contact our support team and we'll be happy to assist you. You can do this in one of several ways:

  1. If you are an existing customer, you can use the Preferred Customer Support number that you received when you purchased our product.
  2. Call our General Support Line at (561) 892-1444
  3. E-mail support directly
  4. Submit a Ticket Online

Comprehensive Support

We have worked hard to bring you the most comprehensive and easy-to-use online resources.

  • Online Help during Setup to guide your installation
  • Online Help link from every Console page
  • Online Support Resources including
    • Online Documentation
    • FAQ Knowledgebase
    • E-Mail Support Ticket System
  • Event Log Errors from our products link right to KB Articles for solutions
  • Feedback opportunities on all KB Articles

We are constantly improving these systems. Drop us a line anytime with suggestions. We listen!